Help & Support

Last updated 1 October 2026

In an emergency, call your local emergency number (for example 112) first. Support can't dispatch help.

Contact us

PeoplePlusPlaces Support (help with the app): support@peopleplusplaces.com
Privacy Officer (your information): privacy@peopleplusplaces.com
Security Team (reporting a security issue): security@peopleplusplaces.com

We aim to reply within two working days.

Common questions

Who can see my location?

Only the people you chose, on their page in People. Being in your household isn't enough, and neither is paying for its plan.

Why does it say “Unable to confirm”?

P+P only says what it can confirm. If a phone isn't sharing or reporting, P+P says so rather than assuming anything.

Why don't arrivals work when my phone is in my pocket?

Arrivals in the background need location set to “Always” for PeoplePlusPlaces in your phone's settings, and battery saving must not stop the app.

How do I manage or cancel my subscription?

In P+P go to Profile → Your plan. Your plan continues to the end of the period already covered, and nothing is deleted. P+P plans are currently not sold through the App Store or Google Play, so there is nothing to cancel there.

Are usage analytics on?

Not unless you switch them on: Profile → Share usage analytics (this also covers crash reports). You can switch them off again at any time. Either way, safety alerts, location sharing and notifications work the same. See the Privacy Policy.

How do I delete my account?

Profile → Delete account. See Delete your account for details.